Frequently Asked Questions
How to contact Stationerytown supportïĵ
We can be contacted at the email address in the footer or on WhatsApp:+86 15158382432
What types of customised stationery can I order?
Stationerytown offers a wide range of customised stationery products including pens, paper, office stationery and more.
Please see the product categories in the catalogue for details.
How do I order customised stationery?
You can order customised stationery on the Stationerytown website. All you need to do is contact us, tell us what you need and start customising.
Can I view my customised samples before ordering?
No, Stationerytown assumes that you have proofed your custom design before production begins. This allows StationeryHQ to quickly produce orders and ship them to your customers.
How much time does it take to make custom stationery?
The turnaround time for custom stationery orders depends on the products ordered and the quantity. Stationerytown will fulfil orders as quickly as possible with quality as a priority.
Can I order samples of my custom stationery before placing a large order?
Yes, Stationerytown offers the option to order samples of customised stationery products. This allows you to see and feel the quality of the product before placing a large order!
Do you offer design services for custom stationery?
Stationerytown does not offer design services, but we are experienced in helping you create custom designs.
Can I bulk order custom stationery for my business?
Yes, Stationerytown offers bulk ordering options for custom stationery. They also offer wholesale pricing for businesses that order large quantities.
Ordering & Payment
I haven't received my order. What should I do?
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
I received my order after getting a refund. What can I do?
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.
What if the package is held by customs?
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
When will I receive my order?
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
After sales
When will I receive my order?
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
I haven't received my order. What should I do?
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
I received my order after getting a refund. What can I do?
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
What if the package is held by customs?
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.
Refund
I received my order after getting a refund. What can I do?
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
I haven't received my order. What should I do?
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
What if the package is held by customs?
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.
When will I receive my order?
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.